Host/Hostess
Urban Wild Urban Wild Charlestown, MA Charlestown, MA Part-time Full-time Part-time Full-time $15 - $18 an hour $15 - $18 an hour 23 hours ago 23 hours ago 23 hours ago Who We are Urban Wild is a brand new entertainment concept that spans over 25,000 square feet and boasts a fun-first, innovative environment with a multitude of activities in Charlestown that opens in July 2023! Our focus on hospitality, food, and beverage caters to all visitors, providing an enjoyable experience for everyone.
Our high-quality menu options ensure that guests indulge in only the finest food and drinks, while our team members collaborate to create social experiences and celebrations that are unparalleled in hospitality.
Through our meaningful relationships with guests, we strive to enhance the quality of guest service and create a memorable experience for all who visit.
Who You Are You are a critical part of creating an exceptional guest experiences through the service philosophy of persistent unprecedented hospitality.
This involves prioritizing values like empathy, teamwork, authenticity, safety, imagination, and joyfulness to create personalized and memorable experiences that exceed guest expectations and build long-term loyalty.
As a service provider, your role is critical in creating a safe environment and ensuring guest satisfaction.
You are responsible for greeting guests, checking reservations, seating guests, explaining game rules, and resolving any issues that may arise quickly and with a smile.
By consistently delivering exceptional service, the establishment can stand out in a highly competitive hospitality industry and build a loyal customer base.
Some of the things you'll do Value guest experiences and take pride in everything you do.
Have the right attitude and communicate effectively with strangers.
Understand the importance of teamwork.
Enthusiastically greet guests, answer questions, and make suggestions.
Manage the waitlist and reservations for various activities.
Create a memorable experience by being the brand fanatic and answering guest questions.
Anticipate guests' needs, take initiative, and deliver the ultimate guest experience.
Some of the things we need from you Strong guest service skills, with a focus on creating positive experiences Positive attitude and excellent communication skills, including comfort with talking to strangers Ability to work well in a team and a fast-paced environment Experience in high-volume restaurants/bars is preferred High energy, enthusiasm, and a commitment to maintaining standards Excellent time management and organizational skills Self-awareness, receptivity to change, and integrity Availability to work varied shifts, including evenings, weekends, and holidays Ability to stand, walk, lift up to 50 lbs, stoop, and bend as required by the job Strong attention to detail and ability to multitask in a high-volume environment Desire for continued learning and development through training and education Emotional intelligence and self-awareness to provide excellent guest service Ability to obtain required licenses and certifications for the job Job Types:
Full-time, Part-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Physical setting:
Upscale casual restaurant Shift:
10 hour shift 12 hour shift 4 hour shift 8 hour shift Day shift Evening shift Night shift Weekly day range:
Every weekend Rotating weekends Weekend availability Ability to commute/relocate:
Charlestown, MA 02129:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our high-quality menu options ensure that guests indulge in only the finest food and drinks, while our team members collaborate to create social experiences and celebrations that are unparalleled in hospitality.
Through our meaningful relationships with guests, we strive to enhance the quality of guest service and create a memorable experience for all who visit.
Who You Are You are a critical part of creating an exceptional guest experiences through the service philosophy of persistent unprecedented hospitality.
This involves prioritizing values like empathy, teamwork, authenticity, safety, imagination, and joyfulness to create personalized and memorable experiences that exceed guest expectations and build long-term loyalty.
As a service provider, your role is critical in creating a safe environment and ensuring guest satisfaction.
You are responsible for greeting guests, checking reservations, seating guests, explaining game rules, and resolving any issues that may arise quickly and with a smile.
By consistently delivering exceptional service, the establishment can stand out in a highly competitive hospitality industry and build a loyal customer base.
Some of the things you'll do Value guest experiences and take pride in everything you do.
Have the right attitude and communicate effectively with strangers.
Understand the importance of teamwork.
Enthusiastically greet guests, answer questions, and make suggestions.
Manage the waitlist and reservations for various activities.
Create a memorable experience by being the brand fanatic and answering guest questions.
Anticipate guests' needs, take initiative, and deliver the ultimate guest experience.
Some of the things we need from you Strong guest service skills, with a focus on creating positive experiences Positive attitude and excellent communication skills, including comfort with talking to strangers Ability to work well in a team and a fast-paced environment Experience in high-volume restaurants/bars is preferred High energy, enthusiasm, and a commitment to maintaining standards Excellent time management and organizational skills Self-awareness, receptivity to change, and integrity Availability to work varied shifts, including evenings, weekends, and holidays Ability to stand, walk, lift up to 50 lbs, stoop, and bend as required by the job Strong attention to detail and ability to multitask in a high-volume environment Desire for continued learning and development through training and education Emotional intelligence and self-awareness to provide excellent guest service Ability to obtain required licenses and certifications for the job Job Types:
Full-time, Part-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Physical setting:
Upscale casual restaurant Shift:
10 hour shift 12 hour shift 4 hour shift 8 hour shift Day shift Evening shift Night shift Weekly day range:
Every weekend Rotating weekends Weekend availability Ability to commute/relocate:
Charlestown, MA 02129:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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