Eligibility Operations Supervisor, State Supplement Program

Company Name:
University of Massachusetts Medical School
The State Supplement Program (SSP) is seeking experienced eligibility operations supervisors for program expansion. SSP is a state-funded cash assistance program administered by the UMass Medical School's Center for Health Care Financing on behalf of the Department of Transitional Assistance. Program administration comprises ongoing daily operations as well as development and implementation of new initiatives and program enhancements. Operations are dynamic, fast-paced, and continually progressing; success will require multi-tasking, team collaboration, independent judgment, and the ability to meet deadlines and work under pressure.

Under the general direction of the Senior Associate or designee, the Eligibility Operations Supervisor will be responsible for the client eligibility functions of the Massachusetts SSI State Supplement Program. The SSP is a Department of Transitional Assistance and Mass Commission for the Blind program that provides over $200 million annually in cash payments to a quarter million low-income and disabled recipients.
Responsible for the timely and accurate processing of eligibility and demographic transactions.
Lead the Eligibility Operations team and foster a successful, cooperative working relationship with other Program areas including Financial Operations, Data Analysis, Disability Evaluation, Customer Service, Policy and Appeals.
Lead the development and documentation of SSP policies and procedures to include coordination with state agencies as needed
Possess/acquire and maintain expertise in the systems and processes utilized by SSP
Participate in development of new Program components and system functionality
Prepare monthly reports for customers and respond to customer requests for deliverables
Research and resolve complex issues that may require escalation
Promote and maintain successful interactions with other units within SSP Operations, as well as among Operations, fair hearings, disability evaluation, and customer service areas.
Perform complex analysis in support of projects related to populations receiving SSI-SSDI and other federal or state assistance and health programs.
Prepare internal and external reports in support of Program responsibilities
Participate in project forecasting and financial analysis in support of Program responsibilities
Assist in the design of and implementation of instruments to quantify and track transactions
Perform other job related duties as assigned
Bachelor's degree or equivalent experience
5 years of experience in a business related field
Demonstrated experience in computer based tools including spreadsheets, database analysis, and word processing
Knowledge of accounting principles, budgeting, and computer reporting preparation
Demonstrated project management skills
Travel required to off-site locations
Demonstrated knowledge of public assistance programs, preferably Title II and XVI of the Social Security Act and those administered by the Department of Transitional Assistance or similar public welfare agencies.
Demonstrated ability to foster teamwork and act as team leader to accomplish goals.
Experience working with SSI or similar populations receiving public assistance.
Experience with public assistance eligibility rules.
Experience with disabled and blind populations.
Experience working with advocacy groups.
Previous supervisory and program management experience.
Experience developing presentations and leading training sessions.
Knowledge of state and federal regulations as they apply to public assistance programs and fair hearings.
Demonstrated ability to work under pressure and meet deadlines.
Ability to spot issues to identify potentially broader matters and escalate as appropriate
Thorough working knowledge of DTA, Social Security, Medicaid and Medicare regulations, data, and programs.
Successful experience in interpreting state and federal regulations as the apply to public assistance programs, monitoring compliance with program rules, and working with confidential data.
Demonstrated ability to apply quality improvement initiatives in daily operations and to identify quality or system issues.
Successful experience in program start-up development as well as ongoing daily program operations.
/This position is in the Schrafft's Building, located in Charlestown, Massachusetts, just north of Boston and easily accessible by public transportation./

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