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Senior Client Analytics Manager

The Client Analytics Manager will play a key role in representing outcomes and future product strategy.
Essential Functions:
Work on an interdisciplinary team with engagement design, sales, project management and engineering
Design and analyze the effectiveness of customer programs for a set of accounts, and provide input to the development of new products
This is a vital role working with both internal groups and external customers. The overall goal is to deliver effective programs with positive return on investments by transforming structured and unstructured data into marketable analytics products and services
The person selected for this position will have strong analytical skills, the ability to translate trends and patterns into product strategy, and have excellent presentation and face-to-face client skills
Develop data formatting and cleaning criteria for data from various sources and evaluates relevant data.
Work together with Health Engagement Design, Project Management and Data Management (IT) teams on new program designs and new client implementations.
Support other (non-standard) products and offerings by providing insights that can be extracted/inferred from the client's data.
Provide expertise on mathematical concepts for the broader analytics team and inspire the adoption of advanced analytics and data science across the entire breadth of our organization
Prepare ad-hoc reports and presentations documenting analytic methods and results.
Act as the escalation point to assigned team members.
Train and mentor assigned team members.
Assign tasks and to assure projects are complete based on clients and business need.
Provide prioritization for work assignments.
Act as back up to Leader as needed.
Mentor more junior members.
May work focus on more complex project.
Other Functions:
Performs other functions as assigned
Knowledge, Skills and Abilities:
Ability to use of SAS statistical analysis software required.
Ability to analyze information, using logic and processes to address work-related issues and problems.
Ability to work proficiently with Microsoft Word, Excel, Access, DB2, and SQL.
Ability to create clear and concise documentation
Ability to manipulate and analyze large databases.
Ability to demonstrate strong time management and project management skills.
Ability to work in an interdisciplinary team environment effectively.
Ability to be independent, to represent the team in meetings, to mentor less experienced team members
Ability to be careful and thorough about detail.
Ability to meet deadline oriented project demands as well as manage multiple initiatives.
Ability to multi-task and prioritize.
Ability to organize well.
Ability to perform oral presentations with good quality.
Ability to manage multiple clients and produce results on a rigid time schedule
Excellent working knowledge of Statistics
Ability to perform well in team environment, with employees at all levels, to achieve business goals.
Work Conditions and Physical Demands:
Primarily sedentary work in a general office environment
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)
Requires manual dexterity to use computer, telephone and peripherals
May be required to work extended hours for special business needs
May be required to travel at least 10% of time based on business needs
Minimum Education:
Advanced degree in public health, business, mathematical science, decision science or related field is preferred, or equivalent work experience;Bachelor's degree required, Master's degree preferred or equivalent work experience required
Minimum Related Work Experience:
5-10 years of experience in market research, direct marketing analytics or business consulting roles using data and information to drive business and product strategy;
Experience in healthcare data claims analysis, statistical analysis, segmentation, predictive modeling, A/B testing, data mining, and project management
Hands-on experience with statistical tools and visualization software (SAS, SPSS, R and Tableau) and the ability to learn new tools and come up to speed quickly;
Strong preference for healthcare related industry experience.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.



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