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IT Coordinator

The Information Technology Coordinator (ITC) is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLP?s PCs, printers, servers, and related equipment. 1.? Provide level 2 end user support including but not limited?to: Monitor and respond timely to support tickets in the ITC?queue(s). Document?Service?Desk?ticket?tech?notes?for?escalation?or?resolution?of?service?requests. Assist?with?Service?Desk?tickets?in?the?regional?ITC?queue?in?supporting?all?locations?in?the?region/company. Send Corporate IT communications to internal?customers. 2.? Support and maintenance of PCs including but not limited?to: Complete?PC?setup?and?deployment?for?new?employees?using?standard?hardware,?images,?and?software. 3.? Support firm?software Support?Desktop?Management?with?post-mass?deployment?issues?of?standard?software Provide IT support for local software within their region. May coordinate support with a Product?Champion. Upgrade local server software as?necessary. 4.? Participate in team and projects?including: Regular scheduled regional?calls. Assist other IT Coordinators in the region, and/or?company. Proactively?support?Corporate?IT?and?customer?support?changes?and?initiatives. Test phases of changing hardware and software?standards. Monitor ticket queues to ensure SLAs and OLAs are?met. Utilize the standard Knowledgebase per standard?procedures. Complete various projects and tasks as assigned as?such: 5.? Maintain network file and print?server Update networked applications as?required. Maintain daily tape backup and off-site tape?storage. Report file and server issues to the Service Desk for further?assignment. Setup and maintain network printers, scanners, and multi-function?devices. Coordinate copier/MFD repairs with authorized repair?vendor. 6.? Provide phone support in centralized VoIP?locations. 7.? Facilitate legal matters compliance with Internal Legal and?IRM requests including: Complete legal hold workstations procedures and hard drive copies as?requested. Preserve backup tapes and other electronic media as?requested. 8.? Other duties as?assigned. Basic Qualifications High school diploma or?GED 1-3 years relevant experience in customer?service Working knowledge of hardware and applications including but not limited?to: Excellent verbal and written?communications Demonstrates a working knowledge of the technology?tools required within assigned?responsibilities Effective organization and time management?skills Ability to manage multiple?tasks Strong attention to?detail Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful?situations. Ability to work in a highly collaborative environment and consult effectively with employees at all?levels. Preferred Qualifications Bachelor?s?degreeYou want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.Experience RSM US. Experience the power of being understood.RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans. - provided by Dice


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