Client Partner - National Accounts

The Client Partner?- National Accounts?is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.


? Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
? Provide support to DentaQuest leadership for administration of the client?s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.
? Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client?s organization.
? Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.
? Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance.
? Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
? Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.
? Perform functions that support timely and accurate reporting to clients.
? Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.
? Develops and submits IODs based on CMS, market- or client-specific program requirements.
? Manages process for obtaining program requirements, documentation, support and other special requests from clients.
? Provides regular updates to senior management on internal and external issues affecting market performance.
? Represent DentaQuest at health fairs, conferences and advisory meetings through the State.
? Other duties as assigned.

Required Skills

? Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.
? Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
? Ability to work independently and as part of a team.
? Proficient with general computer software including Microsoft Excel, Word and Outlook.
? Proven problem-solving skills.
? Ability to make good judgment conclusions based on data available with minimal supervision.
? Ability to prioritize and organize multiple tasks with tight deadlines.
? Excellent customer service skills.
? Up to 50% local travel required

? Bachelor?s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
? Three years? experience working with external clients/customers; proven track record of providing superior service to internal and external customers.


? Ability to work in a traditional professional office setting/remote equivalent.
? Ability to effectively operate computer equipment.
? Work schedule may vary and is determined by project schedules.
? Ability to travel as projects dictate
? Ability to efficiently operate all job-related office equipment.
? Ability to communicate via telephone and work in virtual teams
? The office environment is active with high voice levels and interruptions that may challenge hearing and

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent
typical elements and criteria necessary to successfully perform this position.

In accordance with DentaQuest?s Compliance Plan, employee must conduct DQ business in accordance with
applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical
issues to manager or DQ?s Compliance Officer.

DentaQuest?s Affirmative Action Program affirms our commitment to make reasonable accommodation to the known
physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the
accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for
additional information regarding this Program.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.